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Case Management is the infrastructure for delivering effective services that will facilitate the positive growth and development of youth and the achievement of individual and organizational performance goals. "CASE MANAGEMENT: A Resource Manual" has been developed to assist both case managers and management staff in implementing an excellent case management system. A variety of material from various sources such as YO! sites, Brandeis University, Job Corps, CYGNET Associates, and OMTI Workforce Training Institute has been compiled for easy access. The information has been organized around eight major themes.

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Download Help: Users who need assistance downloading Adobe Acrobat PDF files can go to Download Tools. For additional help contact the National Association of State Workforce Agencies at 202-434-8020.